The mindset that "The customer is always right" underscores the value we place on our customers, regardless of our industry. Especially in today's economic climate, most companies recognize that their existence largely depends on how well they can engage and service customers and offer them the products or services that they need.

Yet there's

During the summer months, we seem to get inspired to work out more and get in better shape. Summer is also a perfect time to foster an atmosphere of health and well-being in the workplace.

Here are some of the initiatives we've found to be effective in promoting a healthy office:

• Hold a Health Fair — Create a fun and educational day

Just when we were hoping that the worst was behind us, there's concern about the possibility of a stronger strain of H1N1 and a harsher flu season. Now, as the government is urging us to take precautions to prevent and prepare for this possibility, business owners and executives must also make preparations for a potential pandemic in the

With some positive signs in the economy, it's time to think about revving up the engines and getting back into growth mode. An effective way to grow your business-—and stand out from your competition--is to deliver exceptional customer service. Small community banks, for example, have been emphasizing personalized service and customer

In the spirit of the season, it's time to sit back and reflect on not only what we're thankful for, but also for whom we are thankful.

The experience that we've all been through this past year--the worst economy since the Great Depression--has taught us all so much about the perseverance and determination of the small business community, as well as

I love this time of year, when we can take time from our busy schedules and surround ourselves with family and friends. Unfortunately, before we can enjoy that well-deserved break, we're often rushing around trying to wrap up business, close the books, and make sure we're well set for the New Year.

One of the areas we've been focusing on is

A recent survey in early January found that job satisfaction is at an all-time low -- only 45 percent of American workers are happy with their work. While this isn't surprising, it is very disappointing. Unfortunately, too many companies have focused on short-term human capital strategies during the recession to the detriment of longer-term

Now for some good news. A recent survey the Insight Performance team conducted with SBANE (Smaller Business Association of New England) found that an increasing number of small to mid-sized businesses in New England are planning to hire employees this year and offer base-pay increases. This indicates that optimism is beginning to

This spring, we're seeing green shoots sprouting in the economy as well as in the ground. Customers are starting to buy and companies are beginning to think about growth instead of retrenchment. While we're not out of the woods yet, there are opportunities in the marketplace and retention needs to be a major focus.

Given that salaries have been

As the economy is starting to show green spots, people are starting to change jobs. How happy are your employees? And, how can you be sure? These are two questions that all business owners should be asking, particularly now.

Since many businesses over the past couple of years have imposed wage freezes, salary cuts, and expected employees to